Mediation & Conflict Resolution

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Mediation & Conflict Resolution

Conflict in the workplace is inevitable from time to time.  Good working relationships can be destroyed in seconds due to disputes, personality clashes, a wrong word or misunderstanding.

The management of conflict in the workplace can be timely and it can be costly to repair the damage which can affect the business in many ways, including it’s team and individuals who maybe directly or indirectly impacted, clients, reputation and the like.

Clear, concise & non-biased communication is absolutely necessary to ensure matters are addressed promptly.

And in the event that 1 party is not open to negotiating possible resolutions, you need someone who understands the legal framework to navigate these very delicate & potentially damaging situations.

Tipping Points are trained in conflict resolution and mediation skills, to help resolve matters quickly & fairly, and ultimately restore a productive organisation.

If you have a situation that looks like it might be headed down this path, don’t waste any time in getting the right advice straight off the mark, it could save you thousands of dollars in the long run & a whole lot of stress.

Services & Solutions

An auditing Service that provides you with practical business solutions that saves you time & money.

Includes an assessment of whether your company is currently meeting workplace requirements.

Recruiting the right person for the job can be both time consuming & costly.

We can assist you with recruiting the most suitable person, from the ground level up.

Ensure your organisation is compliant and consistent with the way it manages it’s workforce.

We can establish your policies and procedures from scratch or review and report on your existing ones.

Clarifying Awards and keeping up with legislative changes, can be a very challenging & frustrating thing.

We can assist you with either one off enquiries or ongoing support, to help you stay compliant and maintain fair working conditions.

Having a great Resume which sets you out from other Candidates, is essential for getting you past the first hurdles of Job Applications.

Let Us create a Professional Resume for you based on our in depth knowledge of Recruitment and what Employers are really looking for.

Before making the right decision about a particular issue, often you need to ensure you have sufficient information.

We can conduct thorough investigations discretely so that you can be assured of making a well informed decision that won’t lead to more problems.

A happy workplace, is a productive workplace!

Let Us help you to understand your employees better, so that you can create an environment that produces results & reduces employee turn over.

Conflict Resolution is the process of negotiation between 2 parties to resolve disputes, arguments and changes, as quickly, quietly & fairly as possible for all parties involved.

Mediation is when an independent third party is involved in the resolution process, to provide fair expert advice on all matters to both parties.

They can help you set ground rules, listen to each persons case, offer options for compromise & help keep both parties acting respectful & reasonable.


Generally speaking, the following is the basic process by which conflict is resolved.

  • Understanding what the conflict is
  • Communicate on what both parties are looking for
  • Brainstorm possible resolutions
  • Continued negotiation between both parties on best resolution
  • Agree on final outcome

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